Website Privacy Policy

Key details

This practice Privacy Policy describes how the GDC registrant Dr Alexandra Davies uses and protects the information you give her when you use this website.

If you provide information when using this website, it will only be used in the ways described in this Privacy Policy. This Policy is updated from time to time.

The latest version is published on this page. This website Privacy Policy was last updated on: 22/07/2019

If you have any questions about this policy, please send an email to afd@drdavies.co.uk

Introduction

I gather and use patient information in order to provide products and services and to enable certain functions on this website.

I also collect information to better understand how visitors use this website and to present timely, relevant information to them online.

Website Forms

Forms on this website do collect personal data that you submit, which will be emailed with the intent to store that data on industry standard UK email hosting and practice management records for the purpose of providing you a service.

General Data Protection Regulation (GDPR) (EU) 2016/679

My practice is Notified with the Information Commissioner's Office (ICO). My Data Controller can be contacted at my practice address or by telephone with any questions you may have or details concerning the protection of your personal data.

Patient Records

My practice is Registered with the Care Quality Commission (CQC).

Details of its Registration can be seen at www.cqc.org.uk. The practice has to comply with the CQC data protection policy for Patient Records both offline and online.

What data I gather

I may collect your data in a variety of ways on this website.

My lawful basis for processing your data will be your explicit consent for me to do so. I may store this data indefinitely.

I may collect the following information:

• Contact information including your email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to patient enquiries
• Other information pertaining to special offers and surveys

How I use this data

Collecting this data helps me understand what you expect from your practice, enabling us to deliver improved products and services. Specifically, I may use data:

• For my own internal records
• To transfer or share sensitive patient data with other registered dental or medical professionals
• To improve the products and services I provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To send you promotional emails about products, services, offers and other things I think might be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things I think might be relevant to you.
• To contact you via email, telephone or mail for research reasons.

Your individual rights

As an individual, you have the following rights in regard to the data that I collect and store:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller or Data Protection Officer.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables my website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.

They also enable me to see information like how many people use the website and what pages they tend to visit.

How I use cookies

I may use cookies to:

• Analyse my web traffic using an analytics package. Aggregated usage data helps me improve the website structure, design, content and functions.
• Identify whether you are signed in to my website. A cookie allows me to check whether you are signed in to the site.
• Test content on our website. For example, 50% of my users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. I may show you relevant content or provide a function you used previously.

Cookies do not provide me with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser's cookie settings to determine how my website uses cookies. If you do not want my website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how my website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, my website will issue cookies when you visit it.

Controlling information about you

When you fill in an e-form or provide your personal details on my website, you may see one or more tick boxes allowing you to:

• Opt-in to receive marketing communications from us by email, telephone, text message or post.
• Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

Any personal information I hold about you is stored and processed under my data protection policy, in compliance with the General Data Protection Regulation (GDPR).

Security

Formal complaints are acknowledged in writing or in person within 48 hours. The acknowledgment provides contact details for the person who is handling the complaint, how the complaint will be dealt with and how long it is expected to take. If a complaint raises issues that require notification or consultation with an external body, the notification or consultation will occur within three days of those issues being identified. Formal complaints are investigated and resolved within 10–25 days and if the complaint is not resolved within 20 days, the complainant, clinicians and staff who are directly involved in the complaint will be provided with an update.

Links from my site

I will always hold your information securely.

Please note that I have no control of websites outside of the www.drdavies.co.uk domain.

If you provide information to a website to which I link, I are not responsible for your data protection and privacy.

Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself - is it padlocked or using https:// or green bar transfer protocols?).

Feedback

If you feel that there is a problem with the way that I am handling your data, you may complain to the ICO directly athttps://ico.org.uk/